Overview

WE DO NOT ACCEPT ANY RETURNS FOR ANY REASON. NO EXCEPTIONS. REPLACEMENTS ARE SENT OUT ON A CASE TO CASE BASIS. DUE TO ALL CUSTOMERS HAVING DIFFERENT TASTES, WE WILL NOT SEND REPLACEMENTS BECAUSE A PRODUCT’S TASTE IS NOT PREFERRED BY THE CUSTOMER. ALL OF OUR PRODUCTS ARE FRESH AND STRAIGHT FROM THE FARM.

DAMAGED PRODUCT OR BOXES: WE DO NOT REPLACE OR REFUND ANY SHIPPING FEES OR DAMAGED BOXES WITHOUT OPENING UP A UPS CLAIM. PLEASE CONTACT US IMMEDIATELY IF YOUR PACKAGE IS DAMAGED OR MISSING FOR US TO FILE A CLAIM WITH UPS.

MISSING “Delivered” ORDER: IF YOUR TRACKING SAYS DELIVERED BUT YOU ARE STILL MISSING THE PACKAGE, PLEASE CONTACT US AT: theheritageseedsco@gmail.com
HERITAGE SEED CO. IS NOT RESPONSIBLE FOR ORDERS DELIVERED TO THE WRONG ADDRESS OR NOT DELIVERED AT ALL.

INCORRECT ORDER WEIGHT: IN THE VERY RARE CASE THAT YOUR ORDER WEIGHT IS INCORRECT, THE CUSTOMER IS RESPONSIBLE FOR EMAILING theheritageseedsco@gmail.com WITH A VIDEO OF THE CUSTOMER OPENING THE ORDER BOX. HERITAGE SEED CO LLC HAS SEVERAL PROTECTIONS AGAINST FRAUD AND THROUGH THE VIDEO REQUIREMENTS, WE ARE ABLE TO DETERMINE WHERE IN THE PROCESS THE MISTAKE WAS MADE, IF AT ALL. WE HIGHLY RECOMMEND TAPING A SHORT VIDEO OF OPENING ALL ORDERS IN CASE THAT HAPPENS. IN THE VIDEO START BY TAPING THE FULL SHIPPING LABEL FOR 5-10 SECONDS. PLEASE TURN THE BOX OVER ON ALL SIDES. THEN OPEN THE PRODUCT AND PLACE THE CONTENTS OF THE PACKAGE ON A FLAT SURFACE WITH THE BOX AND LABEL VISIBLE. UNFORTUNATELY, DUE TO MANY CASES OF FRAUD, WE WILL NOT MAKE ANY EXCEPTIONS FOR THIS REQUIREMENT AND EVERY CUSTOMER HAS TO READ THESE RULES PRIOR TO PLACING AN ORDER AT CHECKOUT, SO EVERYONE THAT PLACES AN ORDER HAS ALREADY STATED THEY HAVE READ OUR REFUND AND SHIPPING POLICIES. VIDEOS THAT FAIL TO FOLLOW OUR REQUIREMENTS WILL NOT BE QUALIFIED FOR A REFUND OR REPLACEMENT.

LATE SHIPMENTS: THIS IS ANOTHER CASE IN WHICH UPS IS RESPONSIBLE FOR ANY REFUNDS OF SHIPPING CHARGES. PLEASE REACH OUT TO US RIGHT AWAY SO WE CAN TRY AND GET THE SHIPPING CLAIM STARTED. IF A PACKAGE IS DELAYED BECAUSE OF WEATHER OR “ACT OF GOD” UPS WILL NOT REFUND THE SHIPPING. THE WINDOW FOR A REFUND IS 7 DAYS AFTER IT HAS BEEN DELIVERED. NO EXCEPTIONS!!!