-All orders over $75 ship free domestictly
-All orders shipped by 3:00 pm est will ship the same day. Heritage Seed ships Monday – Friday ONLY.
-If UPS/USPS is shut down, Heritage Seed will be shut down as well.
-We offer shipping through UPS. With UPS we can ship 1lb-55lb orders on all products.
-Shipping Options: Ground, 2nd Day Air, Next Day Air Saver, Next Day Air, Next Day Air Early & Next Day Air Saturday
-Any issues with shipping must be sent to “theheritageseedsco@gmail.com” no more than 5 days after delivery.
-We offer shipping through USPS. With USPS we can ship 1lb-2lb orders on all our products.
WE DO NOT ACCEPT ANY RETURNS FOR ANY REASON. NO EXCEPTIONS. REPLACEMENTS ARE SENT OUT ON A CASE TO CASE BASIS. DUE TO ALL CUSTOMERS HAVING DIFFERENT TASTES, WE WILL NOT SEND REPLACEMENTS BECAUSE A PRODUCT’S TASTE IS NOT PREFERRED BY THE CUSTOMER. ALL OF OUR PRODUCTS ARE FRESH AND STRAIGHT FROM THE FARM.
WE DO NOT REPLACE OR REFUND ANY SHIPPING FEES OR DAMAGED BOXES WITHOUT OPENING UP A UPS CLAIM. PLEASE CONTACT US IMMEDIATELY IF YOUR PACKAGE IS DAMAGED OR MISSING FOR US TO FILE A CLAIM WITH UPS.
IF YOUR TRACKING SAYS DELIVERED BUT YOU ARE STILL MISSING THE PACKAGE, PLEASE CONTACT US AT: theheritageseedsco@gmail.com
HERITAGE SEED CO. IS NOT RESPONSIBLE FOR ORDERS DELIVERED TO THE WRONG ADDRESS OR NOT DELIVERED AT ALL.
IN THE VERY RARE CASE THAT YOUR ORDER WEIGHT IS INCORRECT, THE CUSTOMER IS RESPONSIBLE FOR EMAILING theheritageseedsco@gmail.com WITH A VIDEO OF THE CUSTOMER OPENING THE ORDER BOX. HERITAGE SEED CO LLC HAS SEVERAL PROTECTIONS AGAINST FRAUD AND THROUGH THE VIDEO REQUIREMENTS, WE ARE ABLE TO DETERMINE WHERE IN THE PROCESS THE MISTAKE WAS MADE, IF AT ALL. WE HIGHLY RECOMMEND TAPING A SHORT VIDEO OF OPENING ALL ORDERS IN CASE THAT HAPPENS. IN THE VIDEO START BY TAPING THE FULL SHIPPING LABEL FOR 5-10 SECONDS. PLEASE TURN THE BOX OVER ON ALL SIDES. THEN OPEN THE PRODUCT AND PLACE THE CONTENTS OF THE PACKAGE ON A FLAT SURFACE WITH THE BOX AND LABEL VISIBLE. UNFORTUNATELY, DUE TO MANY CASES OF FRAUD, WE WILL NOT MAKE ANY EXCEPTIONS FOR THIS REQUIREMENT AND EVERY CUSTOMER HAS TO READ THESE RULES PRIOR TO PLACING AN ORDER AT CHECKOUT, SO EVERYONE THAT PLACES AN ORDER HAS ALREADY STATED THEY HAVE READ OUR REFUND AND SHIPPING POLICIES. VIDEOS THAT FAIL TO FOLLOW OUR REQUIREMENTS WILL NOT BE QUALIFIED FOR A REFUND OR REPLACEMENT.
THIS IS ANOTHER CASE IN WHICH UPS IS RESPONSIBLE FOR ANY REFUNDS OF SHIPPING CHARGES. PLEASE REACH OUT TO US RIGHT AWAY SO WE CAN TRY AND GET THE SHIPPING CLAIM STARTED. IF A PACKAGE IS DELAYED BECAUSE OF WEATHER OR “ACT OF GOD” UPS WILL NOT REFUND THE SHIPPING. THE WINDOW FOR A REFUND IS 7 DAYS AFTER IT HAS BEEN DELIVERED. NO EXCEPTIONS!!!
NO LATE SHIPPING ORDERS WILL BE REFUNDED ULESS IT IS A NEXT DAY AIR ORDER WITH UPS. UPS DOES NOT GUARANTEE DELIVERY ON ANY OTHER SHIPPING, NO EXCEPTIONS!!!
IF THERE IS A WEATHER DELAY UPS WIL DECLINE ANY CLAIM FOR A LATE DELIVERY
We ship with UPS and USPS.
UPS ships: 1lb-55lbs
USPS Ships: 1lb-2lb
WE DO NOT ACCEPT ANY RETURNS FOR ANY REASON. NO EXCEPTIONS. REPLACEMENTS ARE SENT OUT ON A CASE TO CASE BASIS. DUE TO ALL CUSTOMERS HAVING DIFFERENT TASTES, WE WILL NOT SEND REPLACEMENTS BECAUSE A PRODUCT’S TASTE IS NOT PREFERRED BY THE CUSTOMER. ALL OF OUR PRODUCTS ARE FRESH AND STRAIGHT FROM THE FARM.
Free shipping does not include returns. The customer is responsible for all returns.
Coupon Codes can never be used in conjunction with other codes. Coupon codes will be a one time use unless communicated differently.
WE DO NOT ACCEPT ANY RETURNS FOR ANY REASON. NO EXCEPTIONS. REPLACEMENTS ARE SENT OUT ON A CASE TO CASE BASIS. DUE TO ALL CUSTOMERS HAVING DIFFERENT TASTES, WE WILL NOT SEND REPLACEMENTS BECAUSE A PRODUCT’S TASTE IS NOT PREFERRED BY THE CUSTOMER. ALL OF OUR PRODUCTS ARE FRESH AND STRAIGHT FROM THE FARM.